Overview:

  1. For each curriculum student who applies to Durham Technical Community College, they receive a Connect Mail email address in Colleague usually within a few days, but possibly up to a week (depending on high registration times) from the day they applied and submitted their application.

  2. Once the student’s information is in Colleague, an automated report runs with a batch for the new curriculum students.

  3. This batch is then submitted the following morning to an ITS rep for processing in Gmail aka Connect Mail (there may be a two or more day delay for students processed on Fridays, Saturdays, and due to reserved college holidays).

  4. The ITS rep will run the batch through Gmail and this will create the physical Connect Mail email accounts that are listed in Colleague.

  5. At this point, we have two separate systems not synced to one another, but linking the two systems together is imperative for the student to use the same credentials from WebAdvisor to Connect Mail.

  6. To sync the two systems together, a student must then go in and either “Activate My Account” or “Reset My Password” via WebAdvisor.

  7. Once the activation of their account or the resetting their password processes have occurred, the student should be able to access their Connect Mail email account, as well as, Sakai, WebAdvisor, and Self Service with the same username and password.

Note: One exception to this rule for curriculum students, are those who have previously taken classes at Durham Tech before the year 2010. This is because Connect Mail did not exist prior to 2010. In other words, these students may have to be manually updated by an ITS rep to receive their Connect Mail email account.

Note: Another exception to this rule are students who were previously Continuing Education (ConEd) students who are becoming curriculum students. These students may have to be manually updated by an ITS rep to receive their Connect Mail email account also.